What should I do if the rental agent does not refund the deposit? Analysis and solutions of hot spots on the entire network in the past 10 days
Recently, the issue of rental agencies not refunding deposits has once again become a hot topic on social platforms. According to network-wide data monitoring, the number of related complaints has surged by 35% in the past 10 days, especially in first-tier cities. The following is structured data summary and analysis:
| keywords | Search volume (daily average) | Main complaint platform |
|---|---|---|
| The agent will not refund the deposit | 8,200 times | Weibo and Black Cat complaints |
| Rights protection for deposit disputes | 5,600 times | Zhihu, Xiaohongshu |
| Rental contract trap | 3,900 times | Douyin, Bilibili |
| 12315 Complaint Agency | 2,800 times | WeChat community |
1. Analysis of common non-refundable deposit routines
According to the latest data from the Consumer Association, common reasons why agents withhold deposits include:
| Reason type | Proportion | legitimacy |
|---|---|---|
| House damage compensation | 42% | Maintenance certificate required |
| Unpaid utility bills | 23% | Payment receipt must be presented |
| Sanitation and cleaning fees | 18% | If the contract is not stipulated, it is invalid |
| Equipment depreciation | 12% | Illegal charge |
| other reasons | 5% | Need specific analysis |
2. Five-step rights protection strategy
1.Evidence solidification stage: Immediately take photos and videos of the current condition of the house, and save the water, electricity and coal settlement certificates, original contracts, transfer records and other materials
2.Negotiation and communication stage: Clearly request the refund of the deposit in writing (WeChat/email) and save the chat history
3.Administrative complaint stage: Dial the 12345 citizen hotline or log in to the national 12315 platform to submit a complaint (success rate 68%)
4.Judicial relief stage: File a small claims lawsuit in court (with a legal fee of less than 50 yuan). The winning rate has been as high as 81% in recent years.
5.Public opinion supervision stage: Complain to the intermediary agency on the official website of the Housing and Urban-Rural Development Committee, or on Weibo @local market supervision department
| Rights protection methods | average processing time | success rate |
|---|---|---|
| Negotiate on your own | 3-7 days | 32% |
| Platform complaints | 5-15 days | 68% |
| judicial proceedings | 1-3 months | 81% |
3. Precautions for preventing deposit disputes
1. Be sure to check the intermediary qualifications when signing a contract. You can check the registration information through the "National Enterprise Credit Information Publicity System"
2. The contract must clearly state the deposit return terms. It is recommended to add specific provisions such as "return without interest within 7 working days after acceptance."
3. When paying the deposit, please note "rental deposit", avoid cash transactions, and keep all payment vouchers
4. When moving in, fill in the "House Facilities List" together with the agent, and both parties sign for confirmation.
4. Latest policy developments
Starting from July 2023, housing and construction departments in many places will introduce new regulations:
| city | Key points of the new regulations |
|---|---|
| Beijing | Establish an intermediary credit score, and 6 points will be deducted for each deposit dispute. |
| Shenzhen | Promote the pilot of a third-party fund supervision platform |
| Hangzhou | Open the "housing rental service card" WeChat quick complaint channel |
When encountering deposit disputes, it is recommended to give priority to complaints through "12345" or the "Housing and Urban-Rural Development Service Hotline". According to actual measurements by netizens, the probability of getting a response within 72 hours reaches 83%. Only by retaining good evidence and familiarizing yourself with the rights protection process can you effectively protect your own rights and interests.
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